POLI South Africa Return and Exchange Policy
At POLI South Africa, we are committed to ensuring your satisfaction with our products. Please review our return and exchange policy below:
1. Return and Exchange Eligibility
- Timeframe: Requests for returns or exchanges must be made within 7 days of receiving your order.
- Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.
- Exclusions: Customized or personalized items cannot be returned or exchanged unless there is a manufacturing defect. If a client has signed off on a design, they will not be eligible for a refund.
- It is the responsibility of the client/club/team manager/owner to ensure that all sizing of members are correct using our size chart/sample fittings.
2. Return and Exchange Process
- Initiate a Return/Exchange: Contact our customer service team at info@poli.co.za with your order number, the item(s) you wish to return or exchange, and the reason for the return/exchange.
- Authorization: Once your request is reviewed, we will provide instructions for returning the item(s). Unauthorized returns will not be accepted.
- Shipping: Customers are responsible for return shipping costs unless the item received is defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.
3. Refunds
- Processing: After receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund.
- Method: Approved refunds will be processed to the original payment method within 10 business days.
- Deductions: Please note that original shipping costs are non-refundable, and a restocking fee may apply.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at sales@poli-sa.co.za with your order number and a description of the issue, including photographs if possible. We will arrange for a replacement or refund as appropriate.
5. Contact Information
For any questions or concerns regarding returns or exchanges, please reach out to our customer service team:
- Email: sales@poli-sa.co.za
- Phone: +27 64 537 8542
By placing an order with POLI South Africa, you agree to this return and exchange policy.
Note: This policy is subject to change without prior notice.
